Client Service Manager

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Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

After submitting your application, you will be taken to an online qualification test. The test will take approximately 30 minutes to complete.

This person will provide our clients with a better solution for HR processes, benefits enrollment and benefits administration.


  • Serve as onsite resource and become product expert.
  • Own the implementation process from start to finish, recommending improvements and adjustments to achieve successful client satisfaction.
  • Act as the primary point of contact for service teams and clients.
  • Interact with implementation resources and ongoing project management team.
  • Identify and execute goals that will help advance the implementation department and ongoing service team while aligning with overall corporate objectives.
  • Create and track all open items – implementation and ongoing account management.
  • Build a cohesive relationship with the implementation team; proactively identify successes and failures within the team and put steps into place to mitigate negative outcomes.
  • Build a good working relationship with the client; ensure an understanding of the client’s needs and objectives and approach decisions as a partnership with the customer.
  • Resolve product or service problems by clarifying the client's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Empower team members to execute goals; recommend solutions where needed.
  • Other duties as assigned.


  • Benefits, Human Resources, or Payroll background is highly desired; candidates with background in one or more of these disciplines will be considered first.
  • A bachelor’s degree in a business related field or equivalent experience in the insurance industry.
  • A minimum of 3-4 years’ experience in the insurance industry, specifically in employee welfare benefit administration.
  • Required insurance licenses or ability to obtain within six months.
  • Experience leading complex benefit administration implementations and providing ongoing client support (both internal and external).
  • Ability to interact with vendors and client effectively.
  • Excellent organizational and communication skills.
  • Strong Microsoft Office skills including Excel, Word and PowerPoint.

HRO Health is an equal opportunity employer.  As a privately held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great individuals. This includes health, dental, vision, life and disability coverage, which begins on the first day following sixty days of work, a competitive vacation plan and career advancement opportunities.

Location: Austin, TX
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